Shipping Policy

Last Updated: September 2026

At Sainath Ayurveda, operated by Sainath Natural Solutions Private Limited, we are committed to providing a smooth and reliable delivery experience for all our customers. This Shipping Policy explains our shipping process, delivery timelines, charges, and related information.

By placing an order on our website, you agree to the terms mentioned below.

1. Shipping Availability

• We provide delivery services across India.
• Orders are shipped through trusted courier partners to ensure safe and timely delivery.
• We currently support delivery only to locations where courier services are available.
• Customers are required to provide accurate delivery details while placing an order.

2. Order Processing Time

• Orders are processed after successful payment confirmation or order approval.
• Order processing generally takes 1–3 working days.
• Once your order is dispatched, you will receive shipment details and tracking information through available communication channels.

3. Delivery Timeline

Estimated delivery timelines:

• Metro Cities: 3–5 working days
• Other Locations: 5–7 working days

Delivery timelines may vary depending on:

• Customer location
• Courier service availability
• Weather conditions
• Public holidays
• Unforeseen circumstances

4. Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before completing your purchase.
• Free shipping offers may be available on selected orders or promotional campaigns.
• Additional charges may apply for certain remote locations.

5. Order Tracking

Once your order is shipped:

• A tracking number will be shared with you.
• You can track your order using the courier tracking details provided.
• If you face any issue with tracking information, our support team will assist you.

6. Delivery Guidelines

To ensure successful delivery:

• Please provide a complete and correct shipping address.
• Ensure that your registered mobile number is active for delivery updates.
• Customers should be available to receive the package at the delivery address.
• In case of multiple failed delivery attempts, the order may be returned to our facility.

7. Delayed or Lost Shipments

While we always try to deliver orders on time, delays may occur due to circumstances beyond our control.

Sainath Ayurveda will assist customers in case of:

• Shipment delays
• Tracking issues
• Delivery-related concerns

However, delays caused by courier partners, natural events, or incorrect customer information are not the responsibility of Sainath Ayurveda.

8. Damaged Package

If you receive a damaged package:

• Please contact us within 48 hours of delivery.
• Share order details and clear images/videos of the damaged package.
• Our team will review the issue and provide appropriate assistance.

9. Incorrect Address Information

Customers are responsible for providing accurate delivery details.

If an order is delayed or returned due to:

• Incorrect address
• Incorrect phone number
• Customer unavailability

additional shipping charges may apply for re-dispatch.

10. International Shipping

Currently, Sainath Ayurveda provides shipping services within India only.

International shipping availability may be introduced in the future.

11. Contact Us

For any shipping-related queries, please contact our support team:

Sainath Natural Solutions Private Limited

📍 Head Office:
B-275, Dwarka Sector 19,
New Delhi – 75

📍 Branch Office:
B-148, Road No. 11, 1st Floor,
Shyamkunj, Goyla Extension,
New Delhi – 110071

📞 Phone:
8130470291
9811924482
9315713424
9773640820
9811924416

📧 Email:
Sainathnatural01@gmail.com

Business Hours:
9:00 AM – 6:00 PM
(Branch Consultation: 6:00 PM – 8:00 PM)